Shipping Policy

We want your order to arrive safely, securely and in perfect condition. Each item is carefully prepared and packaged with love before being sent to you.

Processing Times

Processing time is the time needed to prepare your order before it is dispatched. As many of our products are handmade or made to order, please allow 3–7 working days for your order to be prepared.

Processing time does not include delivery time. Personalised or bespoke items may require additional preparation time. If your order is expected to take longer than the stated processing time, we will let you know when your order is placed.

Delivery Times

Delivery time begins once your order has been dispatched. Orders are sent using a suitable postal or courier service, depending on the size and nature of your order.

Estimated UK delivery is usually 2–5 working days after dispatch. This means the total estimated time from placing your order to receiving it is generally 5–12 working days, excluding weekends and public holidays.

Delivery times are estimates and are not guaranteed. Delays caused by postal or courier services may occur and are outside of our control.

When to Contact Us About a Delay

If your order has not been dispatched within the stated 3–7 working day processing period, please contact us so we can check its progress.

Once your order has been dispatched, please allow the full estimated delivery period of 2–5 working days before contacting us about a possible delivery delay. If your order has still not arrived after this period, please contact us and provide your order details so we can investigate.

For personalised or bespoke orders, please refer to any longer processing time confirmed when your order was placed.

Shipping Costs

Delivery charges will be calculated and displayed at checkout before you complete your purchase.

For larger, heavier or particularly delicate items, additional postage may apply.

Delivery Address

Please make sure your delivery address is correct when placing your order. Mischief & Memories cannot be held responsible for orders sent to an incorrect address supplied by the customer.

If you realise you have entered the wrong address, please contact us as soon as possible. We will do our best to help if your order has not yet been dispatched.

Damaged or Missing Parcels

We package all orders carefully to help protect them during transit.

If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and damaged item so that we can investigate the issue with the delivery provider.

If your order has not arrived after the estimated delivery period, please contact us so we can look into it for you.

Handmade & Bespoke Items

Please remember that handmade products may have slight variations in colour, appearance, arrangement or finish. These small differences are part of what makes each item unique.

Personalised and bespoke items are made specifically for you, so please check all details carefully before confirming your order.

Collection

Where offered, local collection may be available. Collection details will be confirmed with you after your order has been placed.

Questions

If you have any questions about processing times, delivery or your order, please contact Mischief & Memories through our website or social media pages.

Thank you for supporting our small handmade business.

Mischief & Memories
Made with a little mischief, a lot of memories and plenty of love.