Refund Policy

At Mischief & Memories, every item is made and prepared with care, and we want you to be happy with your purchase.

Returns

If you change your mind about an item, you can contact us within 14 days of receiving your order to request a return.

Items must be:

● Unused and in their original condition

● Returned safely and securely packaged

● Returned with proof of purchase

Unless the item is faulty or damaged, return postage is the customer’s responsibility.

Faulty or Damaged Items

We take great care when packaging orders, but if your item arrives damaged or faulty, please contact us as soon as possible, ideally within 48 hours of delivery.

Please send us:

● Your order details

● A description of the problem

● Clear photographs of the item and packaging

We will assess the issue and, where appropriate, offer a replacement, repair or refund.

Handmade & Personalised Items

Because many of our products are handmade, personalised or made specifically to your requirements, these items may not be eligible for return simply because you have changed your mind.

This includes personalised memorial pieces, customised flower arrangements and other made-to-order items.

If there is a problem with a personalised or handmade item, please contact us and we’ll always do our best to put things right.

Candles

For safety and hygiene reasons, candles that have been used, burned or altered cannot be returned unless they are faulty.

Please always follow the care and safety instructions supplied with your candle.

Refunds

Once a returned item has been received and checked, we will let you know whether your refund has been approved.

Approved refunds will normally be made using the original payment method.

Original delivery charges may be refundable where required by applicable consumer law. Return postage is normally the customer’s responsibility when returning an unwanted item.

Contact Us

If you need to discuss a return, refund or problem with your order, please contact Mischief & Memories directly.

We’d much rather you speak to us than be unhappy with your purchase — we’re always happy to help where we can.